Privacy Policy

1. Introduction

Travel Holic World respects your privacy and is committed to explaining how personal information is collected, used, disclosed, and protected when you visit our website, contact us by telephone or email, or use our travel booking services.

Travel Holic World operates as an independent third-party travel booking service. Depending on the services available and the nature of your request, we may provide information about flight options, facilitate eligible travel reservations, and assist with enquiries concerning booking changes, cancellations, or refunds.

This Privacy Policy describes our information practices for customers and website visitors in the United States.

Please read this Policy carefully. By using our website or contacting us, you acknowledge that you have had the opportunity to review this Policy. Where consent is legally required for a particular activity, we will seek that consent separately as required by applicable law.

2. Business Information and Contact Details

The business responsible for handling information under this Policy is:

• Business name: Travel Holic World
• Website: https://travelholicworld.com/
• Email: support@travelholicworld.com
• Telephone: +1-(855)-623-7031

Please use the contact details above for questions, requests, or concerns about this Privacy Policy or our handling of personal information.

3. Personal Information We May Collect

The information we collect depends on how you interact with our website and services.

A. Information you provide directly

When you contact us, request information, or make a booking enquiry, we may collect:

• Name and contact information, including telephone number and email address.
• Travel enquiry details, such as origin, destination, travel dates, preferred itinerary, and passenger count.
• Information needed to identify or manage an existing booking, such as a reservation reference or ticket details.
• Passenger information required to make or service a booking, where applicable.
• Records of enquiries, customer service communications, and booking-related requests.
• Information about preferences or special service requests that you choose to provide and that are relevant to your enquiry.
• Payment and transaction information necessary to process an authorized purchase or service.

Please provide only the information needed for your request. Do not send passwords, full payment card numbers, security codes, or other highly sensitive information through ordinary email or unsecured forms.

B. Payment information

If you make a purchase, payments may be processed by a third-party payment provider or booking platform.

Depending on the payment method and system used, we may receive transaction details such as payment status, amount, transaction reference, billing information, or limited payment card information.

Where a third-party payment processor handles your full payment card details, those details may be collected directly by that provider under its own privacy and security terms. Our actual access to payment information depends on the systems used for your transaction.

C. Information collected automatically

When you visit our website, certain information may be collected automatically by our hosting provider, website software, security tools, analytics services, or advertising technologies, where enabled.

This information may include:

• IP address and approximate location derived from it.
• Browser type, device type, operating system, and language settings.
• Pages visited, referring pages, and interactions with website content.
• Date, time, and duration of visits.
• Website performance, error, and security logs.
• Cookie identifiers and similar online identifiers.
• Advertising click information or campaign parameters, where applicable.

The information collected depends on the technologies installed on our website and your browser settings.

D. Information from service providers

We may receive information from third parties involved in providing or supporting our services, such as booking platforms, airlines, ticket issuers, payment processors, hosting providers, analytics services, or advertising measurement providers.

For example, we may receive a booking status, transaction reference, or confirmation that a reservation-related transaction has been processed.

We use such information for relevant service, operational, security, or measurement purposes, subject to applicable law and the terms governing the information.

4. How We Use Personal Information

We may use personal information for the following purposes:

1. Responding to enquiries: To answer questions about flight options, bookings, and available services.
2. Providing travel services: To facilitate authorized bookings or eligible requests concerning changes, cancellations, and refunds, where our service supports the request.
3. Communicating with customers: To send booking-related information, confirmations, service updates, and responses to customer enquiries.
4. Processing payments: To support authorized transactions, payment verification, refunds, and related accounting.
5. Operating our website: To maintain functionality, troubleshoot errors, and improve the website experience.
6. Measuring advertising performance: To understand whether advertising campaigns generate website enquiries, calls, or other defined conversion events.
7. Preventing fraud and misuse: To investigate suspicious activity, protect our systems, and help prevent unauthorized transactions.
8. Meeting legal obligations: To maintain records, respond to lawful requests, and comply with applicable legal requirements.
9. Resolving disputes: To review complaints, address service issues, and establish or defend legal claims where appropriate.

We will use information in ways consistent with the purposes described in this Policy, subject to applicable law and any additional notice or consent required.

5. Telephone Calls and Customer Communications

If you contact us by telephone, we may process your telephone number, call time, call duration, and information you provide during the conversation to respond to your enquiry and maintain relevant service records.

Call recording and monitoring

Call recording is not represented as a current practice unless it is actually enabled.

If we record or monitor calls, we will provide any notice and obtain any consent required by applicable federal and state laws. Where required, we will explain the purpose of recording and any applicable choices before recording begins.

If calls are handled or recorded by a third-party call provider, that provider may process relevant call information on our behalf or under its own terms.

Telephone numbers and call tracking

We may use telephone systems or call measurement services to route calls, measure advertising performance, identify technical problems, and understand which campaigns generate enquiries.

Depending on the system configured, these services may process the telephone number dialled, call duration, call time, referral information, campaign identifiers, or conversion events.

We will not state that calls are recorded or tracked in a particular way unless the relevant technology is in use. Where consent or additional disclosure is legally required, we will provide it.

6. Google Ads and Advertising Conversion Tracking

We may use Google Ads conversion tracking and related advertising measurement tools to assess the effectiveness of our advertising campaigns.

When these tools are enabled, they may help us understand whether a website visit, click-to-call interaction, telephone enquiry, or other configured event followed an advertisement.

Depending on our implementation and your consent choices, Google and related technology providers may process information such as:

• Advertising click identifiers and campaign information.
• Cookie or similar online identifiers.
• Browser, device, and interaction information.
• Website events and conversion timestamps.
• Limited technical information needed to attribute a conversion to an advertising interaction.

The information actually processed depends on the Google Ads features and tags installed on our website and the settings in use.

We use advertising measurement to evaluate campaign performance, improve advertising decisions, and understand which advertising activities generate relevant enquiries.

We do not intend to send full payment card numbers, passwords, or other highly sensitive information to Google through advertising tags. We take steps to avoid placing names, email addresses, telephone numbers, booking references, or other directly identifying information in page URLs or ordinary tracking parameters.

If we use an enhanced conversion feature or another feature that processes customer-provided data, we will configure it in accordance with applicable Google policies, applicable law, and any required notice or consent.

Google’s processing of information is also subject to Google’s own policies and terms. For more information, visit Google’s Privacy Policy at https://policies.google.com/privacy and its advertising information at https://policies.google.com/technologies/ads.

Advertising choices

You may be able to control advertising cookies through our cookie preference tool, if available, your browser settings, or Google’s advertising settings.

Blocking certain technologies may affect advertising measurement or website functionality. Where consent is legally required, we will not rely on this paragraph as a substitute for obtaining valid consent.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, or similar technologies. Their use depends on the website tools and integrations that are enabled.

These technologies may serve the following purposes:

• Essential functions: Supporting website security, navigation, and basic functionality.
• Preferences: Remembering settings or choices.
• Analytics: Understanding website visits, usage, and technical performance.
• Advertising measurement: Measuring advertising clicks and conversion events.
• Advertising personalisation: Supporting personalised advertising where enabled and legally permitted.

Some technologies may be provided by third parties and may collect information through their tools when you visit our website.

Managing cookies

You may be able to manage cookies through your browser settings. If our website provides a cookie preference banner or consent management tool, you can use it to review or change the relevant preferences.

Disabling certain cookies may affect some website features or the accuracy of advertising measurement.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will seek and respect the required consent.

Our actual cookie practices should be confirmed against the tools installed on the website before this Policy is published.

8. How We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy and as permitted by applicable law.

A. Travel providers and booking platforms

Where necessary to fulfil an authorized travel request, we may share relevant passenger, itinerary, contact, or booking information with an airline, ticket issuer, travel supplier, or reservation platform.

We will share only information reasonably necessary for the relevant service, subject to applicable requirements.

B. Payment and transaction providers

Payment processors and related providers may receive information needed to authorize, process, verify, refund, or reconcile a transaction.

C. Website, hosting, and technology providers

Website hosting providers, website maintenance services, security providers, communication systems, and technical support vendors may process information to operate and protect our website and business systems.

D. Analytics and advertising providers

Where configured, analytics and advertising measurement providers, including Google, may receive technical identifiers, online activity information, or conversion event information to provide measurement and related services.

Where required by law or applicable platform policies, we will provide appropriate notice and obtain consent before relevant sharing or processing.

E. Professional advisers and service providers

We may share relevant information with legal advisers, accountants, auditors, insurers, or other professional service providers when necessary for legitimate business, compliance, or dispute-related purposes.

F. Legal, regulatory, and security purposes

We may disclose information where required by applicable law, valid legal process, or a lawful request, or where reasonably necessary to protect our rights, customers, property, or systems.

G. Business transfers

If our business or relevant assets are involved in a merger, acquisition, restructuring, or sale, information may be disclosed or transferred as part of that process, subject to applicable legal requirements and appropriate safeguards.

We do not authorize service providers to use customer information for purposes unrelated to their agreed services unless otherwise permitted by law or separately disclosed.

9. Sale, Sharing, and Targeted Advertising

Certain US state privacy laws define “sale,” “sharing,” or “targeted advertising” in specific ways that may include some disclosures of information to advertising or analytics providers, even where no money changes hands.

Our obligations depend on the technologies used, the information involved, the nature of the disclosure, and the laws applicable to the individual.

Before publication, the business must verify its actual practices and select the appropriate disclosure below. Do not publish an unverified statement.

[Select and retain the accurate statement after reviewing your advertising and analytics setup.]

• Option A — No applicable sale or sharing: We do not sell personal information or share personal information for cross-context behavioural advertising as those terms are defined under applicable law.
• Option B — Some advertising-related sharing: We may disclose certain online identifiers or activity information to advertising or analytics providers for advertising measurement or targeted advertising, where enabled and legally permitted. Such disclosures may be considered “sharing,” “sale,” or targeted advertising under certain privacy laws. Applicable opt-out rights are described below.

We do not sell personal information in exchange for money unless we expressly disclose that practice and comply with applicable legal requirements.

If applicable law provides a right to opt out of the sale or sharing of personal information or targeted advertising, you may submit a request using the contact details in Section 14. If we implement a legally required opt-out preference signal or other opt-out mechanism, we will process it as required by applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining booking and transaction records, responding to disputes, meeting legal obligations, enforcing agreements, and maintaining security.

Retention periods vary according to the type of information and why it is held. For example:

• Enquiry and customer service records may be retained as needed to respond to requests and manage related follow-up.
• Booking and transaction records may be retained for operational, accounting, legal, and dispute-resolution purposes.
• Call-related records may be retained according to the purpose of the records and the settings of the systems used.
• Website security logs and analytics information may be retained according to the relevant system settings and operational needs.
• Advertising measurement data may be retained according to the settings and retention practices of the relevant advertising platform.

We will periodically review retained information and delete, anonymise, or securely dispose of it when it is no longer needed, subject to applicable law, legitimate recordkeeping requirements, and any necessary preservation for disputes or legal claims.

Business action required: Insert or document actual retention periods for call records, booking records, website logs, and analytics information where appropriate. Do not promise a fixed deletion period unless your systems and procedures support it.

11. Data Security

We use, or intend to use, reasonable administrative, technical, and organisational safeguards appropriate to the information we handle.

Depending on the systems used, safeguards may include access controls, account security measures, secure website connections, software updates, restricted access to customer information, and security monitoring.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

We limit access to personal information to people and providers who need it for relevant business purposes, subject to the controls and arrangements actually implemented.

If a security incident affects personal information, we will assess and respond to it in accordance with applicable law and any applicable notification requirements.

12. International Processing

Travel Holic World may use service providers located in the United States or other countries, depending on the providers and systems used to operate our business.

As a result, personal information may be processed or stored outside the state or country where you reside. Privacy protections and legal requirements may differ between jurisdictions.

Where applicable law requires specific safeguards or notices for international transfers, we will take the measures required for the relevant processing.

13. Your Privacy Rights and Choices

Depending on where you live, the information involved, and applicable law, you may have certain rights concerning your personal information.

These rights may include, where applicable:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of certain personal information.
• Obtaining a copy of certain information in a portable format.
• Opting out of certain sales, sharing, targeted advertising, or profiling activities where covered by applicable law.
• Withdrawing consent where processing is based on consent.
• Appealing a decision on a privacy request where the applicable law provides that right.
• Exercising rights without unlawful discrimination or retaliation.

These rights are not identical in every state and may be subject to exceptions, verification requirements, or other legal conditions.

We will review requests and respond in accordance with the laws applicable to the request. We may need to verify your identity or authority before disclosing, correcting, or deleting personal information.

How to submit a privacy request

Send your request to:

• Email: support@travelholicworld.com
• Telephone: +1-(855)-623-7031

Please identify the right you wish to exercise and provide enough information for us to understand and verify the request. Do not send passwords, full payment card details, or unnecessary sensitive information.

If an authorized representative submits a request on your behalf, we may require evidence of authorization or other verification where permitted or required by law.

If we cannot fulfil a request, we will explain the outcome and any available appeal process where required by applicable law.

14. US State Privacy Disclosures

Several US states have privacy laws that may provide rights to residents who meet the relevant legal criteria. The scope of these laws, their thresholds, exemptions, deadlines, and definitions varies.

Where applicable, we will provide required disclosures and honour rights under the relevant law, including rights to access, correct, delete, obtain, or opt out of specified processing of personal information.

If a state law requires a particular notice, appeal process, authorised-agent procedure, or recognised opt-out preference signal, we will implement the applicable requirement where it applies to our business.

To submit a request or ask about your rights, contact:

• Privacy email: support@travelholicworld.com
• Telephone: +1(855)-623-7031

We will not claim that a particular state law applies to every visitor or that every visitor has identical rights. Applicability depends on the law and the circumstances.

Legal review required: Confirm which state privacy laws apply to the business and whether additional notices or mechanisms are required, including any applicable California-specific disclosures and opt-out requirements.

15. Children’s Privacy

Our services are intended for people seeking travel-related information and services, rather than being directed specifically to children.

We do not knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, contact us using the details below so we can review the matter.

Where a booking requires information about a minor travelling with an adult, the information may be processed as necessary to handle the booking, subject to applicable law and any required parent or guardian involvement.

If a law requires parental notice, consent, or other specific protections for a particular activity, we will follow the applicable requirements.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, including airline websites, booking platforms, payment providers, or other travel-related services.

When you visit a third-party website or provide information directly to a third party, that provider’s privacy policy and terms may apply to its handling of your information.

We do not control the privacy practices of independent third parties. We encourage you to review their policies before providing information or completing a transaction.

17. Do Not Track and Browser Preferences

Some browsers offer privacy preferences or signals relating to online tracking. The meaning and legal effect of these signals can vary.

Where applicable law requires us to recognise a particular browser-based opt-out preference signal, we will process it as required by that law.

Changing your browser settings may also limit cookies or similar technologies, but it may not stop every form of processing carried out by third-party providers.

18. Changes to This Privacy Policy

We may update this Policy to reflect changes in our business, website technologies, service providers, information practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. If a change requires additional notice or consent under applicable law, we will provide that notice or obtain consent as required.

We encourage you to review this Policy periodically.

19. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact:

Travel Holic World

• Registered legal business name: Travel Holic World
• Website: https://travelholicworld.com/
• Privacy email: support@travelholicworld.com
• Telephone: +1-(855)-623-7031

We will review privacy enquiries and respond in accordance with applicable law.

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Publication note: This Policy is intended as a general disclosure template for an independent travel booking service. It is not legal advice and does not determine which privacy laws apply to a particular business. Before publication, complete all placeholders, verify the technologies and data flows actually in use, select the accurate sale/sharing disclosure in Section 9, and obtain legal review where appropriate.